Shipping Policy

Garo Cigars Shipping Policy

At Garo Cigars, we take pride in delivering our premium cigars safely, securely, and in the finest condition possible.

Age Verification

Garo Cigars products are tobacco products and are available only to customers who are 21 years of age or older.

By placing an order, you certify that you are at least 21 years old and legally permitted to purchase and receive tobacco products at the shipping address provided.

Garo Cigars reserves the right to verify age and identity before an order is processed or delivered. Orders may be cancelled if required verification cannot be completed.

Shipping

We ship eligible Garo Cigars products to destinations where the sale and shipment of cigars are permitted by applicable federal, state, and local laws.

Orders are typically processed within 1–3 business days after payment and any required age verification have been completed.

Shipping and delivery times are estimates and are not guaranteed. Delays may occur due to carrier conditions, weather, holidays, address issues, regulatory requirements, or circumstances outside of Garo Cigars’ control.

Shipping Charges

Shipping charges are calculated based on the destination, order size, shipping method, and applicable carrier rates. Any applicable shipping charges will be displayed or communicated before the order is finalized.

Adult Signature

Certain shipments may require an adult signature from a person 21 years of age or older upon delivery.

If an adult signature is required and no eligible adult is available, the carrier may attempt delivery again or return the package to Garo Cigars.

Customers are responsible for making arrangements to receive shipments that require an adult signature.

Shipping Restrictions

Garo Cigars reserves the right to restrict or refuse shipment to any location where the sale or delivery of tobacco products is prohibited or subject to requirements that cannot be satisfied.

Because tobacco laws vary by state and locality, additional restrictions, taxes, permits, or delivery requirements may apply depending on the destination.

If an order cannot legally be shipped to the requested destination, Garo Cigars will notify the customer and, where appropriate, cancel and refund the order.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Garo Cigars is not responsible for delays, additional shipping charges, returned packages, or failed deliveries resulting from an incorrect or incomplete address provided by the customer.

Damaged or Incorrect Orders

Please inspect your shipment promptly upon delivery.

If your order arrives damaged, appears to have been tampered with, or contains incorrect or missing merchandise, please contact info@garocigars.com as soon as possible with your order number and photographs of the package and its contents.

Garo Cigars will review the issue and determine the appropriate resolution.

Lost or Delayed Shipments

Once an order has been accepted by the shipping carrier, delivery is subject to the carrier’s tracking, delivery schedules, and policies.

If your package appears to be delayed or lost, please contact us at info@garocigars.com with your order number and tracking information so that we can assist you.

Garo Cigars is not responsible for carrier delays that are outside of our reasonable control.

Returns

Due to the nature of tobacco products, Garo Cigars generally does not accept returns of tobacco products once they have been shipped or delivered, except where required by law or where a product is received damaged, defective, or incorrectly shipped.

Please contact us before sending any product back. Unauthorized returns may not be accepted.

Compliance With Applicable Laws

All Garo Cigars orders are subject to applicable federal, state, and local laws and regulations.

Garo Cigars reserves the right to modify shipping methods, restrict destinations, cancel orders, or take other appropriate action when necessary to comply with applicable laws or carrier requirements.

By placing an order, the customer acknowledges and agrees to this Shipping Policy and confirms that they are legally permitted to purchase and receive the products ordered.

Questions

For questions regarding shipping, orders, or delivery, please contact:

Garo Cigars
Email: info@garocigars.com